Booksellers

Ordering Information

Orders may be placed by:
Email at customerservice@fountainheadpress.com
Fax to 817-439-5173
Phone to 800-586-0330

Orders should be placed as early as possible to ensure custom books are delivered in time for class start dates. Custom books are printed based on quantities ordered.

Orders placed before 1:00 pm ET ship the same day from our New York warehouse.

The following information is required to set up a purchasing account:
Bookstore name
Parent Company (if applicable)
Ship to Address
Bill to Address
Phone and Fax Numbers
Third Party Shipping Information and Account Numbers
Textbook Manager Name and Contact Information

Purchasing Terms

Pre-payment is required for all first-time booksellers.
All subsequent orders are accepted by Purchase Order.
Payment terms are Net 30 Days.
Fountainhead Press reserves the right to withdraw PO privileges in the event that payment terms are not met.

Damaged Titles

All books or multimedia damaged in transit by the carrier must be reported immediately. Call or email customer service to report the claim.

Returns Information

	Custom Products: 20% allowed of the invoice amount up to one year.
	National Products: 100% allowed of the invoice amount up to one year.
	Written authorization is required on all returns. The bookseller must request return authorization via email or fax at 817-439-5173. Returns will not be authorized by phone.
	Returns are sent at the sender’s expense.
	Returns made above the allowed amount or without proper authorization will not be credited.
	All returned books must be in excellent condition to be resold as new.
	All return requests must reference the invoice that the books are being returned against.
	Books received damaged or otherwise ineligible for credit may not be returned to you.
	All multimedia is eligible for returns if packaging is unopened.

Returns should be sent to:
Netpublications
Attn: Fountainhead Press Returns
675 Dutchess Turnpike
Poughkeepsie, NY 12603